Content

The Leadership Essentials: Skills to Build Trust, Influence, and Impact 

TechServe Alliance's Leadership Development Training Webinar Series, Powered by ClearEdge Rising

Facilitated by Jennifer Higgins

 

TRAINING 1 - Build Foundations of Trust That Fuel Team Success
Now available on-demand

Trust is the backbone of every high-performing team. In this session, you’ll learn how to build, sustain, and repair trust through everyday leadership behaviors. 

You’ll learn how to: 

  • Create and maintain a strong foundation of trust within your team 

  • Understand how your daily actions make consistent “deposits” or “withdrawals” from your trust account 

  • Unpack the seven essential elements of trust 

  • Discover two high-impact actions that accelerate trust-building 

  • Challenge common myths and uncover core truths about trust 
     

TRAINING 2 - Navigate Conflict with Confidence
Aug. 28, 2025 12:30 PM - 1:30 PM ET

Transform workplace tension into a catalyst for connection, clarity, and growth. This session equips you with practical tools to address conflict head-on—with confidence and skill. 

You’ll explore how to: 

  • Uncover your current beliefs about conflict—and what shaped them 

  • Embrace constructive conflict as a driver of team performance 

  • Apply Patrick Lencioni’s model for building cohesive, high-trust teams 

  • Use Drs. John and Julie Gottman’s Four Horsemen framework to strengthen work relationships 

  • Understand the difference between control and influence when navigating conflict 

 

TRAINING 3 - Master the Art of Delegation
Sept. 18, 2025 12:30 PM - 1:30 PM ET

Empower your team, increase accountability, and free yourself to lead more strategically. In this session, you’ll go beyond the basics to build a smarter, more intentional delegation practice that strengthens performance and trust. 

You’ll learn how to: 

  • Bust common delegation myths that hold leaders back 

  • Weigh the real risks—and rewards—of letting go 

  • Recognize and overcome personal biases around delegation 

  • Understand the “white elephant” effect and how to avoid it 

  • Tune up your delegation strategy with proven do’s and don’ts 

 

TRAINING 4 - Lead with Influence, Not Just Authority
Oct. 9, 2025 12:30 PM - 1:30 PM ET

Boost your communication skills and executive presence to inspire action, build trust, and drive results—no matter your title. 

In this session, you’ll: 

  • Uncover where true influence comes from—and how to align with it 

  • Activate practical strategies to strengthen your influence every day 

  • Train your brain to stay grounded in high-stakes situations 

  • Identify the traits of influential leaders you admire—and how to apply them in your own leadership 

 

TRAINING 5 - Give (and Get) Feedback That Fuels Growth
Oct. 30, 2025 - 12:30 - 1:30 PM ET

Learn how to deliver constructive feedback that motivates and develops others—while receiving feedback in ways that accelerate your own growth. 

In this training, you’ll: 

  • Learn the difference between feedback and a performance review 

  • Take proper steps to prepare to both give and to receive feedback 

  • Become familiar with the “They say X, but I heard “Y” disconnection phenomenon and what to do about it 

  • Identify feedback “lead-ins” 

  • Understand the impact of feedback on performance and profitability 

 

BONUS In Person Workshop - Strategic Hustle: Leading with Focus, Calm & Conviction **
Nov. 4, 2025, 2:00 - 4:30 PM ET - IN PERSON

An in person TechServe leadership workshop powered by ClearEdge Rising

The IT staffing industry moves fast—and so do the demands on its emerging leaders. Success today requires more than hustle; it takes strategic thinking, calm under pressure, and the ability to set healthy boundaries that fuel performance and prevent burnout.

In this 2.5 hour in-person workshop, participants will develop three essential leadership capabilities:

  • Strategic Mindset – how to think beyond the task at hand and focus on what drives sustainable growth
  • Pressure Resilience – how to stay grounded and make smart decisions, even in high-stakes moments
  • Boundary Setting – how to lead effectively without losing yourself in the chaos

Designed for rising leaders eager to succeed in their current roles and prepare for what’s next, this session offers practical tools, real-world insights, and the chance to learn with and from peers across the industry. You'll walk away with a forward-focused mindset, renewed energy, and the confidence to lead with greater influence—driving both team performance and organizational impact.

Held just before the Executive Summit officially kicks off, this workshop is the perfect primer to elevate your thinking, expand your toolkit, and deepen your leadership presence going into the week. Attendees are invited to head directly to the Speed Networking Reception from the workshop.

** Must be registered to attend the 2025 TechServe Alliance Executive Summit to participate in the in person workshop. A discounted rate to attend the Summit is available to all who are registered for the Leadership Essentials workshop. Discount code will be sent to participants in their confirmation email.

 

Each training webinar will include: 

  1. Connection with emerging leaders from within staffing and solutions firms 

  2. Overview of each leadership skill 

  3. Actionable frameworks and techniques 

  4. Skills that directly improve how your team collaborates, performs, and grows together 

  5. Improved communication skills across leadership areas of focus 

  6. Handouts to support content 

  7. On demand access to recordings of the webinar

  8. Note – breakout working groups will not be recorded. To maximize the value of the training, we encourage attendees to participate in the live sessions when possible.