The TechServe Alliance Executive Summit

9:00 am - 1:30 pm


TechServe Alliance Board of Directors Meeting 
Invite Only 

12:00 pm - 7:00 pm


Registration Open

2:00 pm - 5:00 pm


TechServe Workshop: Building a Technology Staffing Firm of Enduring Value: What it Takes 
Scott Aicher, Owner, SAA Consulting

Dann Black, Founder, Future State Consulting

John Larson, Lead Consultant, TechServe Alliance M&A Marketplace Program

While many owners of technology staffing and solutions firms have built businesses that provide them with good, and in some cases great incomes, they have not taken the necessary steps to build a company of enduring value.  For those management teams that want to truly build a firm of extraordinary value that will be highly sought after by future acquirers, what does it take? Spoiler Alert: It is not easy and requires investment!    
This interactive workshop will do a deep dive into what is necessary to build significant enterprise value.  Delivered by industry veterans with a track record of success and drawing upon insights gleaned from the TechServe Alliance M&A Marketplace Program, this workshop will explore what is necessary to achieve a high value exit.     

Topics to include:   

  • Accelerating growth and scaling revenue   
  • Client diversification 
  • Driving above average gross margins & profitability   
  • Investing in a leadership team   
  • Creating a remarkable company culture   
  • Differentiation in a crowded marketplace

2:00 pm - 5:00 pm


TechServe Workshop: Creating a Tech Stack - What Tech do You Really Need for Your Staffing Firm

Lauren Jones, Founder, Leap Consulting

Rob Mann, Cohost at the You Own the Experience Podcast & Regional Sales Manager

Whether your organization has an established ecosystem or your just beginning to think about your future technology needs, this is the workshop for you. Industry expert Lauren B. Jones will walk you through best practices is building, optimizing, and adopting technology to scale your organization. Find out how to apply the emerging trends and innovations to your road map with success. The past months have seen some surprising and not-so-surprising acquisitions, new product offerings, and market disruptors. Jones & special guests will untangle this complex, ever-evolving market to make better sense of your technology purchasing decisions, and to design future-forward solutions that fit into the flow of work — and life — in this age of digital transformation. 

Learning Objectives 

  1. Understand how to build an Ecosystem and where to begin 
  2. Understand best practices in training & adoption 
  3. Understand the hottest new trends whether they are all hype or all value  
  4. Learn how marketing is making an impact internally & externally 
  5. Understand how technology can support diverse and evolving needs of today’s new work models 

6:00 pm - 9:00 pm

TechChella Where Technology Leaders Gather

TechChella - wear your best festival attire!

SIM & TechServe Celebration & Opening Reception 

SIM & TechServe come together to celebrate (and contribute) to the SIM Foundation programs that support the development of technology workers – a valued and shared interest by all of us.  

As is the tradition of TechServe, you will enjoy a night of exceptional networking, fine food and drink and wonderful entertainment under the stars of the California desert. 

TechServe Alliance and SIM Forum

Recruiting and Retaining Technical Talent Today and Beyond

An Interactive Forum Jointly Hosted by the Society for Information Management (SIM) and TechServe Alliance 


8:00 am - 9:00 am


Networking Breakfast with SIM & TechServe Alliance
Continental breakfast provided.

9:00 am - 9:30 am

Executive Summit & Talent Forum Opening

The New Normal: Recruiting and Retaining Technical Talent in an Age of Disruption
Mark Roberts, CEO, TechServe Alliance
Mark Taylor, CEO, Society of Information Management (SIM)

The pandemic has wrought tremendous disruption to the business landscape and the world of work.  Against the backdrop of the perennial shortage of technical talent, the expectations of IT and engineering professionals have changed dramatically.  Mark Roberts of TechServe Alliance and Mark Taylor of SIM will kick-off the discussion of the key trends impacting the recruiting and retention of technical talent:

  • Increased expectations of IT and engineering professionals to dictate how, when, and where they will work   
  • The challenge of maintaining company culture in remote and hybrid work environments
  • Expectations of greater workforce diversity and social responsibility  

9:30 am - 10:45 am

Prospering Through the Changes in 2023 

Alan Beaulieu, Economist, CEO & Founder, ITR

With a reputation for the amazing accuracy of his predictions delivered with a wry sense of humor, economist Alan Beaulieu, will share his insights on the state of the economy during these turbulent times.  Most importantly, he will offer suggestions on how to use these insights on preparing for the future.  

10:45 am - 11:30 am

TechServe & SIM Sponsors Supplier Showcase 
SIM & TechServe’s valued suppliers will showcase their products and services that meet the needs of IT organizations and technology staffing firms. There will be opportunities to schedule private meetings.  

11:30 am - 11:45 am

Transition Break  


11:45 am - 12:45 pm


The IT Talent Challenge:  IT Leaders and Staffing Executives Speak
Panel of CIO (Chief Information Officer) and Staffing Leaders

Mark Roberts - CEO, TechServe Alliance 
Mark Taylor - CEO, SIM 

Sunny Ackerman
- President/Americas, SThree
Erica Hausheer - CIO, Teradata1

Joel Leege - EVP & Chief Strategy Officer, Randstad  

While many of the fundamental drivers of success in business remain constant, the environment in which technology leaders and staffing and solutions firms operate has changed dramatically.   

In this candid discussion moderated by the leaders of Society for Information Management and TechServe Alliance, CIOs and IT staffing executives will focus on how best to respond to and leverage the seismic shift in the business and employment landscape including the ‘Great Reassessment.’ employee demands for remote work, and the unprecedented difficulty in hiring and retaining internal teams and technical talent.     


12:45 pm - 2:00 pm


Executive Women’s Lunch - TechServe & SIM

A must-attend networking event that brings together executive women leaders. Hear personal and professional stories of triumph and participate in roundtable hot topic discussions.


Sponsored by:

12:45 pm - 2:00 pm

Networking Roundtable Lunch 

Networking lunch with SIM attendees and subject matter experts that can give you clear takeaways and actionable ideas.

Explore Tuesday's Topic

1 Are you struggling to reach the right number of qualified and diverse candidates?
Daniel Fellows, CEO,

2 Could Outsourcing Be A Game-Changer For Your Staffing Business?
Bryan Tweed, Sr. VP - Sales and Key Accounts (US), IMS Group

3 Dealing with Fake and Suspect Candidates
John Bemis, President, Benchmark IT, LLC

4 Enhancing the Candidate and Client Journey for Tangible Results
Larry Hemley, President, S.J.Hemley Marketing

5 Give the Workers What They Want: Leveraging the Contract Work Revolution without Expanding Liability
Frank Marsh, Business Development Manager, People2.0

6 Growing your Staffing Firm in the Age of Disruption

7 How to Build Leaders in a the Work From Home Model
Jerry Grady, Partner & National Staffing Industry Practice Leader, UHY

8 How to Get More Referrals: Best Practices & Industry Benchmarks
David Folwell, President, Staffing Referrals

9 How Will Machine Learning and Automation Revolutionize Recruiting?
Jeremy Schiff, CEO, RecruitBot

10 How to maximize your IT Investments with software-based procurement
Rod Rodier, Co-Founder & VP Sales and Ron Abisi, Chief Revenue Officer, Lightyear

11 Identifying & Hiring the Best Sales Candidates
Rick Carlson, Harvyst Consulting Partners

12 Improve Your Cashflow: Best Practices for Collecting Timely VMS/MSP Payments
Debbie Scott, Vice President of Operations, Round Table Resource Group

13 Innovative Tech Disruptors in the Staffing Space
Cassidy Stewart, Sales Manager, North America, JobAdder

14 M&A:  Prepping your IT Staffing Firm for Sale
Martin Borosko, M&A:  Prepping your IT Staffing Firm for Sale, Becker LLC

15 Maintaining Culture in a Hybrid Environment
Andrew Jackson, President, BravoTECH

16 Solution for moonlighting issues
Shiva Naidu, Moonlighting, BonaHire

17 Staffing Industry Legal Update
Bill Josey, Principal, William S. Josey, LLC

18 Strategic Solutions to Scale Workforce Amidst Talent Shortages
Akhilesh Pandey, Chief Customer Officer, QX Global Group

19 The Enterprise Tech Stack: To build or not to build.
Chris Kendrick, Founder & CEO, Mercury

20 Unbiased hiring and role of AI
Ravi Daparthi, President and CTO, Oorwin

21 Utilizing the talent of international students by hiring students on OPT and STEM OPT 
Anthony Zarate, Attorney, Hammond Neal Moore

22 What tech talent engagement really looks like in the modern recruiting workflow
Pankaj Jindal, Co-Founder, sense

23 Who are you? How branding and thought leadership feeds your tech stack
Brian Jameson, Partner, echogravity

24 Winning At The Edge: Leveraging Modern VMS Technology for Game-Changing Growth Opportunities in 2023
James Lucier, EVP, CEIPAL


2:00 pm - 2:15 pm

Transition Break  

2:15 pm - 3:30 pm

Tech Talent IMPACT! Talks:  New Ideas and Disruptive Thinking Tackling the Technical Talent Challenge
Fast paced,IMPACT! Talksfeature three compelling speakers sharing powerful ideas in the space of 60 minutes. These brief high impact talks are designed to disrupt ordinary thinking and inspire you to reimagine what is possible.

Moderator: Daniel Reynolds – CEO, Talon Professional Services     

"She'll be Ready. Will you?"


  • Sandy Marshall - Founder/CEO, Project Scientist

Diversity of thought drives innovation. Achieving gender equality is important for workplaces not only because it is the right thing to do, but because it is fundamental to our nation’s economic performance. Organizations such as Project Scientist are preparing a powerful new generation of young women to be STEM leaders. Are you positioned to attract and retain the next generation of female STEM innovators? 

The Journey of the Athlete

  • Ryan Drummond - VP of Employer Partnerships, Game Plan

The scarcity of tech talent has pushed the concept of hiring for skills and potential rather than just educational background or degree to the forefront. There’s no doubt that athletes possess highly desirable workplace skills, honed on and off the field, like critical thinking and strong communication. But with all that time spent training and competing, it is challenging to reach and recruit them when they are ready to transition to the workforce.    

Ryan Drummond, VP of Employer Partnerships at Game Plan, focuses on life after athletics for about 150,000 athletes and works with employers who want to establish a talent pipeline from college and professional athletics. In this session, Ryan will share his personal story to illustrate the mutual value both companies and athletes receive when they engage with one another.    

Minus The Illusion    

  • Torin Ellis – Corporate Diversity Strategist

Minus The Illusion is a mashup of all things corporate from EEOC statements and press releases to employee engagement and vanity metrics that some refer to as people analytics.  Truth is far too many have fallen short and this comes back to leadership.  This conversation is about high expectations and trust - neither of which are nebulous.  Minus The Illusion is the one talk that will change your relationship with power. 


3:30 pm - 3:40 pm

Transition Break  

3:40 pm - 4:35 pm

Breakout Sessions: What Matters to CIOs & Technology Staffing Firms

These breakout sessions address important issues of both IT leaders and tech staffing executives. Smaller by design, these educational sessions allow an opportunity to engage in candid conversations and to connect with speakers and attendees in both communities. 

Breakout 1: Combating Candidate and Credentials Fraud in Tech Hiring

Moderator: Mike Hammond - Attorney, HMN - Hammond Neal Moore 


  • Karen Moore – Senior Vice President, Veremark 

  • Sean Slater - VP, Client Service and Delivery, Brixton Group 

  • Matthew Ripaldi, CEO, Talent Group 

With IT talent in short supply and the explosion of remote work, the incidence of candidate and credentials fraud has increased dramatically.  From exaggerated credentials and candidate impersonation to a hostile state actor intent on cyber intrusion and IP theft, the consequences range from the merely disruptive to the catastrophic.

During this session, the panel will outline the scope of a problem that plagues both internal IT organizations and technology staffing firms alike. The discussion will then turn to successful strategies being employed to combat candidate fraud including new technologies that hold the promise of leveling the playing field with those intent on deception. 

Breakout 2: Transcending the Transactional Relationship: Cultivating Partnerships


Moderator: Mark Taylor – CEO, Society for Information Management (SIM) 


  • Mark Griesbaum - Managing Partner, at Affinity4U, LLC 

  • Eugene Holtzman – CEO, Mitchel Martin Inc. 

  • Surej KP – President, Intelliswift Software, Inc. 

  • Lance Ralls - Chief Technology Officer ThreeSicty Group

A good supplier meets a client’s needs with good service in a cost-effective manner.  But what does it take to transcend being merely a good supplier to becoming a truly valued partner?  What qualities and behaviors are sought by clients? Similarly, what can clients do to enable their staffing firms to be more effective and deliver greater value?  In this candid conversation, IT leaders and staffing firm executives will explore what each party can do to move beyond transactional relationships to cultivate true partnerships. 

Breakout 3: The Role of DEI and ESG in Recruiting 

Moderator: Dan Fellows – CEO, Get-Optimal 


  • Bertina Ceccarelli - CEO, NPower
  • Torin Ellis – Diversity Strategist  
  • Marina Perla – CEO, Mojo Trek  
  • Caren Shiozaki  - CIO Fortium Partners 

While a discussion of Diversity, Equity and Inclusion (DEI) and Environment, Social & Governance (ESG) are part of most corporate mission statements, what it means in practice varies widely.  From how compliance and progress within IT organizations and among their suppliers are measured, to the relative emphasis of DEI and ESG among other corporate priorities, expectations can often be murky and sometimes lack measurable accountability.   

In this candid discussion, we will hear from both IT leaders and staffing firm executives on how they have engaged on these issues internally and within the context of the client-supplier relationship.  Going beyond catchphrases, the panel will explore the expectations by various stakeholders, including their workforce, to adopt socially conscious policies and practices. The session will also delve into the potential impact of DEI and ESG policies on the pool of qualified candidates in the face of the perennial shortage of technical talent.  



Breakout 4: Introducing the Most In-demand IT & Engineering Job Skills for 2023: Building a Pipeline to Meet Today's Talent Need  

Presenter: Peter Velikin – CMO, CEIPAL 

Today’s talent shortage spans every industry, but it has hit the technology and engineering sectors especially hard. This shortage, particularly in the tech industries, is better understood as a skills shortage, rather than just lack of candidates, resulting from rapid digital transformation in the wake of a pandemic, which has changed the way we work. So, what are these highly desirable skills that employers are searching for in the Engineering and IT industries and which are the most in-demand skills for 2023? CEIPAL, an AI-powered total talent acquisition platform, analyzed data from over 10,000 candidates to answer that question. In this session, learn the top skills, most coveted job roles, and hottest locations, as well as the latest salary information and other hiring insights to ensure your recruiting efforts lead to more successful placements in the year ahead.   

4:35 pm - 4:45 pm

Transition Break  


4:45 pm - 5:45 pm

Connectable:  How Leaders Can Move Teams from Isolated to All In 
Ryan Jenkins, Generations Keynote Speaker, Millennial and Gen Z Author, Workplace Loneliness Expert

Remote work, advancing technology, and always-on work culture are fracturing our relationships resulting in deep disconnection. A colossal 72% of global workers feel lonely at least monthly; with 55% saying at least weekly. Feelings of isolation and loneliness among employees are on the rise and contribute to a real and growing mental health problem that affects both individuals and organizations. You’ll learn how addressing the issuesand finding practical, effective solutionscan transform an isolated workforce to one that’s happier, more engaged, and more productive in their efforts.  

Combining a decade of leadership consulting and firsthand workplace loneliness research, Ryan Jenkins distills everything you need, showing you what’s causing today’s loneliness, the role inclusion plays in solving it, and how you can decrease loneliness and increase belonging, engagement, retention, and performance with employees at every levelincluding yourself.   

Audiences Gain:  

  • An awareness of loneliness, the modern causes, and its impact on business.  
  • Ability to identify workers in need of belonging and how to deliver it for them.  
  • The 4-step Less Loneliness Framework™ to create connected, driven, and high-performing teams.   

6:30 pm - 8:00 pm

Poolside party! – Let’s Pink Flamingle! 
Poolside Happy Hour Reception

Time to network and discuss the great take aways from the Tech Talent Forum. Cocktails and a tasting menu of appetizers presented by the great chefs of the La Quinta Resort – highlighting the wonderful food of Southern California.  

8:00 pm

Dinner on Own
Please reach out for some great options in the Palm Springs area. 

The TechServe Alliance Executive Summit

8:00 am - 9:00 am

Networking Breakfast
Continental breakfast provided.


9:00 am - 10:15 am

TechServe General Session
The Unsold Mindset” – a unique approach to leadership, sales, and personal/professional development.
Colin Coggins & Garrett Brown, Mindset Advisors, Authors, USC Adjunct Professors of Entrepreneurship, & Founders of Agency18. 


10:15 am - 10:30 am

Transition Break

10:30 am - 11:15 am

Supplier Showcase
TechServe's valued suppliers showcase their services and technology that make your firm better. 

11:15 am - 11:30 am

Transition Break

11:30 am - 4:00 pm

Large Firm Forum
Separate Registration Required

The Large Firm Forum is a one-day event specifically designed for C-level executives of large technology staffing and solutions firms.  A facilitated discussion, the forum focuses on the business challenges and opportunities of larger firms. A unique opportunity to engage with industry peers and learn how others are responding in a dynamic marketplace. 

Participants must register in advance for the Large Firm Forum. Registration includes a private networking lunch.


11:30 am - 12:30 pm

Breakout Sessions for Technology Staffing Firms
Breakout sessions include topics that span, but are not limited to, the following themes: 

  • Succeeding in a Work-from-Anywhere-Sell-to-Anywhere-World 
  • Building and Retaining a High Performing Internal Team
  • The Importance of Leadership and Culture
  • The Staffing Firm Tech Stack


Breakout 1:  Selling in a Remote Work World – Superpowers Activate: Leverage Vulnerability, Authenticity, and Curiosity to Build and Enhance Your Relationships 

(Succeeding in a Work-from-Anywhere-Sell-to-Anywhere-World) 


  • Casey Jacox – Sales & Executive Leadership Coach & Author, Winning the Relationship 
  • Megan McCann – CE0 & Founder, McCann Partners 

As the pandemic fades into the background, there is no question that it has left a lasting impression on how staffing firms operate. Although some sales organizations struggled to sell when prospect/client lunches and office visits were put on hold, the remote work environment has opened new possibilities. While the last several years have been a favorable development for many firms, from reducing staffing firms’ real estate footprint and expenses to enabling expansion into markets without a “brick and mortar” presence – as with any adverse condition (e.g., Y2K, the crash, the 2008 crisis, and COVID-19) – the right mindset and vision will fuel success.  

In this interactive session, the panel will share powerful stories of resiliency powered by vulnerability, authenticity, and curiosity and explore the strategies to ensure continued success in a remote and hybrid work environment. 


Breakout 2: Building an Internal Training Program for AEs & Recruiters: It’s Not Just for Large Firms 
      (Building and Retaining a High Performing Internal Team) 

Moderator: Tim Glennie - Managing Partner & Founder, BridgeView 


  • Alison Daley – Founder, Recruiting Innovation 
  • Amanda Marciniak – Director of Learning & Development, SSi People 
  • Tori Young – Managing Director, CRi 

No technology staffing firm can scale without growing its internal team of AEs and recruiters. With lateral hiring rarely delivering the expected ROI, what are the alternatives?  Answer: Train and develop your own pipeline of AEs and Recruiters.   

While almost all larger tech staffing firms have robust training programs to grow their team, how can smaller firms implement a strategy for training and developing AEs and recruiters? With the dearth of tech recruiters and staffing firms hiring from outside the industry, how do you go about training new recruiters, as well as current recruiters, to talk the tech talk and cultivate authentic relationships with candidates and clients.  In this session, staffing firm executives will share their insights and lessons learned on how to source, identify, train, and develop AEs and recruiters.   

Breakout 3: Building a High Performing Team 
(Building and Retaining a High Performing Internal Team) 

Moderator: Sue Thaden - President/CEO, CRi | From Now On

  • Jeb Corley - Vice President: Information Technology, MEDIX 
  • Noel Wolf – Managing Partner, Collinwood Technology Partners

In an industry where intellectual property does not play a significant role, the ability to build and scale a high performing team is central to driving enterprise value.  In this panel discussion, you will hear from technology staffing firm executives who have successfully built teams. Where are you finding them? How are you onboarding them? How are you retaining them? Compensating them?  

Breakout 4: Supercharging Growth Through Digital Transformation: The Convergence of Operations,                            Marketing, and Technology 
                        (The Staffing Firm Tech Stack) 

Moderator: Julie Haldorson – Executive Vice President, Parqa  


  • Elise Garrett -Director of Extension Product, Bullhorn 

  • Lauren Jones - Founder, Leap Consulting 

  • Lindsey Ruth – Global Head of Marketing, LHH 

  • Kate Rutherford - VP of Talent Technology, Advanced Group

  • Lydia Wilson - Executive Vice President, Strategy & Development. DISYS  

In many, if not most technology staffing firms, decisions related to operations, marketing and technology are made in silos.  However, some firms are leveraging the power of a holistic approach and digital transformation to supercharge growth and improve client and candidate experiences.  In this panel discussion, hear from staffing firm executive and technology and digital marketing experts how to employ new technologies that create greater operational efficiency while more effectively targeting your marketing message to the right audience to accelerate growth.  

12:30 pm - 1:30 pm

Networking Roundtable Lunch 

Join industry experts for lunch and discuss your challenges directly with experts that can give you clear takeaways and actionable ideas.

Explore Wednesday's Topics


#1 Are you struggling to reach the right number of qualified and diverse candidates?
Daniel Fellows, CEO,

#2 Characteristics and traits of top performing staffing companies who embrace a leadership culture.
John McGraw, Senior Vice President, Access Capital

#3 Could Outsourcing Be A Game-Changer For Your Staffing Business?
Bryan Tweed, Sr. VP - Sales and Key Accounts (US), IMS Group

#4 Creating A Foundation To Consistently Produce High Performing Teams
Amanda Marciniak, Director of Learning & Development, SSi People

#5 Engage and Retain your Team
Barbara Bruno, Pres. Good as Gold Training and HR Search, Good as Gold Training

#6 Enhancing the Candidate and Client Journey for Tangible Results
Larry Hemley, President, S.J.Hemley Marketing

#7 Give the Workers What They Want: Leveraging the Contract Work Revolution without Expanding Liability
Frank Marsh, Business Development Manager, People2.0

#8 Hiring & People Development Best Practices
Tom Nunn, President, Tom Nunn Consulting, LLC

#9 How AI Chatbots Are Transforming The Candidate Experience in the IT & Engineering Staffing Industry
Pankaj Jindal , Co-Founder, sense

#10 How Will Machine Learning and Automation Revolutionize Recruiting?
Jeremy Schiff, CEO, RecruitBot

#11 How to Cultivate Technical Credibility
Alison Daley, CEO, Recruiting Innovation

#12 Innovative Tech Disruptors in the Staffing Space
Cassidy Stewart, Sales Manager, North America, JobAdder

#13 Leveraging Technology to Create Candidate Communities
Jared Hummel, President, Parqa

#14 Overcoming Workforce Shortages After The Great Resignation
Mitesh Saha, Senior Vice President, Global Sales, QX Global Group

#15 Unbiased hiring and role of AI
Ravi Daparthi, President and CTO, Oorwin

#16 Unpack Your Purpose
Laura Swanson, Senior Account Executive, ClearEdge Marketing

#17 We can't want it more than they do!
Jennifer Waldrip, VP, Client and Talent Services, Partner, ProFocus Technology

#18 Winning At The Edge: Leveraging Modern VMS Technology for Game-Changing Growth Opportunities in 2023
James Lucier, EVP, CEIPAL

1:30 pm - 1:45 pm 

Transition Break


1:45 pm - 2:45 pm

Breakout Sessions for Technology Staffing Firms

Breakout 1: Legal and Tax Compliance in a Work-from-Anywhere-World 
 (Succeeding in a Work-from-Anywhere-Sell-to-Anywhere-World) 

Moderator: Bobby Brown - Chief Executive & Legal Officer, Carlton National Resources 


  • Martin L. Borosko - Managing Member, Becker
  • Jerry Grady - Partner & National Staffing Industry Practice Leader, UHY 
  • Mike Hammond - Attorney, HMN - Hammond Neal Moore 
  • Bill Josey - Attorney, William S. Josey, LLC 

Even before the great geographic dispersion of internal employees and consultants triggered by the pandemic, staffing firms had consultants working in multiple states. While a few staffing firms have been rigorously compliant, many others have placed consultants in dozens of states without giving any thought to the legal or tax implications. This session will bring together employment and immigration attorneys and tax experts who will provide an update on some of the key legal and tax developments and offer practical advice on how to reasonably balance the burden of federal and state compliance obligations with the corresponding risks. 

Breakout 2: WBC Survey – Pay Equity in Staffing 
(Building and Retaining a High Performing Internal Team) 

Speaker: Kip Wright - Executive Chairman and CEO, Genuent and TekPartners are becoming INSPYR Solutions 

Workforce diversity is key to the success of any organization. The staffing industry plays a unique role in the evolution of Diversity, Equity, and Inclusion by enabling its clients to find and employ a more diverse workforce. But the industry must also reflect the very same diverse profiles that it promotes. The first Gender Diversity and Equity Within the Staffing and Recruitment Industry report was released two years ago. In this session, Kip Wright will present the findings of the newly released second industry benchmark survey and measure the progress over the last two years. He will share survey results on topics including:     

  • Diversity within employees and leadership  

  • Remote Work Opportunities  

  • Job Enrichment and the pursuit of meaningful work  

  • Attraction and Retention of Employees

Breakout 3: Successful Leadership in a Hybrid and Remote Work World 
(The Importance of Leadership and Culture) 

Moderator: Tom Nunn – President, Tom Nunn Consulting 


  • John Bemis – President, Benchmark IT 
  • Andrew Jackson – President, BravoTech 
  • Sarah Martin – President, Dale Workforce Solutions 

This panel discussion will explore how company leaders adapted to the dramatic changes in the work environment wrought by the pandemic. What does leadership look like when you are not in the same office? What does mentoring look like? How do you develop future leaders when those high potential employees are five states away? The panelists share their experiences and lessons learned on leadership in this new normal. 


Breakout 4: Creating and Maintaining an Extraordinary Culture in a Work from Home World 
(The Importance of Leadership and Culture) 

Moderator: Monica Dominic - Chief Client Officer, PSI

  • Manny Vidal - Executive Vice President Strategy and Development, SSI People 
  • Jen Waldrip - Vice President, ProFocus Inc.

While hybrid and remote work has many advantages, including lowering costs and helping team members achieve a better work-life balance, the paradigm shift comes with drawbacks as well.  How do you create and maintain a strong company culture when so much of your team’s interaction is through a computer screen?  What replaces the traditional bonding achieved through casual daily interactions, impromptu happy hours, and regular birthday celebrations? In this panel discussion, hear what other staffing executives have done to maintain a strong and differentiated company culture in the WFH world.   

2:45 pm - 3:00 pm

Transition Break


3:00 pm - 4:00 pm

Breakout Sessions for Technology Staffing Firms

Breakout 1: Recruiting on a Nationwide Basis: The Opportunities and the Challenges 
 (Succeeding in a Work-from-Anywhere-Sell-to-Anywhere-World) 

Moderator: Vikki Whitefoot - Director of Recruiting-Consulting Services, LRS Consulting


  • Barb Bruno – President, Good as Gold Training 
  • Brian Clark - Director, Solutions and Client Engagement, STAND 8 Technology Services 

  • Charlie Fossell - Chief Operations Officer & Partner, TriCom Technical Services 

While in the past almost all consultants worked on client premises and were expected to commute, the pandemic changed everything.  As many clients have continued to allow their internal employees flexibility on how and where to work, that flexibility has in many (but not all) cases been extended to consultants.  Where roles are fully remote, this has allowed the search for candidates to expand from exclusively locally focused to national in scope.  In this session, the panel will explore both the challenges and opportunities presented by recruiting on a nationwide basis.  Hear how some staffing firms have successfully implemented a nationwide recruiting strategy.   

Breakout 2: Building a High Performing Team 
  (Building and Retaining a High Performing Internal Team)

Moderator: Sue Thaden - President/CEO, CRi | From Now On  


  • Jeb Corley - Vice President: Information Technology, MEDIX 

  • Noel Wolf – Managing Partner, Collinwood Technology Partners 

In an industry where intellectual property does not play a significant role, the ability to build and scale a high performing team is central to driving enterprise value.  In this panel discussion, you will hear from technology staffing firm executives who have successfully built teams. Where are you finding them? How are you onboarding them? How are you retaining them? Compensating them? 


Breakout 2: The Power of Possible 
  (The Staffing Firm Tech Stack)

Speakers: Kevin Flower, Enterprise Sales and Chris Kendrick, CEO of Mercury

Most staffing technology has evolved to support and replicate working practices of the past. As competition intensifies and candidates and clients demand better service, staffing firms must make radical changes to succeed. 

In this breakout session, Mercury will demonstrate a series of automations, business applications and workflows that empower the goal-oriented business to transform staffing.  

We will leverage MS Teams, Power Automate, Customer Voice, and other parts of the Microsoft Power Platform to show how technology can transform how you work.  This is NOT a demo of Mercury.  This is the Power of the Possible.


Breakout 3: New Innovations in the D&I Hiring Space - Leader-led Inclusive Behaviors 
  (Building and Retaining a High Performing Internal Team)

Speaker: James Mahoney - Chief Operating Officer, Rangam Consultants Inc.  


Now more than ever, companies are prioritizing diversity, equity & inclusion strategically and tactically. However, implementing practical and practicable guidelines that help not only increase broader representation but also extend beyond hiring (development, career progression, etc.) is where many companies struggle. New innovations in the D&I hiring space are not only influencing employers and society at large, but also helping businesses rethink their D&I strategies, processes, and goals. Large global corporations have strongly signaled their interest by creating initiatives and programs to strategically develop and execute a more inclusive recruitment process and workforce.  

We have started seeing leadership buy-in for D&I, in-part to recognize and acknowledge an increasingly diverse workforce, but also because companies are beginning to attribute positive business outcomes to it.  

In this “safe-zone” session, participants will discuss some simple ways of creating universal good practices that fit everyone- from talent attraction to interviewing techniques, career development, coaching, and everyday work practices. 


4:00 pm - 4:15 pm

Transition Break


4:15 pm - 5:15 pm

Closing General Session

What it Takes to Be Successful in 2023 and Beyond: Insights from the Technology Staffing Industry’s Leading Experts 

Moderator: Mark Roberts – CEO, TechServe Alliance 


  • Scott A. Aicher – Founder, SAA Consulting 

  • Barb Bruno – President, Good as Gold Training 

  • Rick Carlson - Director of TechServe’s Sales & Recruiting Management Program, and President at Harvyst Consulting Partners 

  • John Larson – Principal Consultant, M&A Marketplace, TechServe Alliance 

  • Tom Nunn - President, Tom Nunn Consulting 

From leadership and strategy, sales and recruiting, to the ultimate goal of a successful exit, we have assembled a panel of experts and leading consultants in the technology staffing and solutions industry.  Given their decades of industry experience and work with scores of industry firms of all sizes and business models, TechServe Alliance CEO Mark Roberts will moderate the closing panel discussion on what it takes to succeed in building a firm of enduring value.  

5:15 pm - 6:30 pm 

Closing Cocktails - Come as you are!
Join your TechServe Executive Summit attendees, TechServe Board of Directors and the TechServe team for casual discussions about the Summit, industry issues and ideas for the future. 

Agenda is subject to change. Additional sessions and speakers will be added, check the agenda often for updates.